Pay your bills, send money and carry out most of your daily transactions from your online bank and National Bank app. See our demos
My online bank is simple and secure
Your online bank is accessible at all times from your living room, kitchen or garden.
And with the National Bank mobile app, you can manage your finances easily from your phone.
In your online bank, you can:
- Sign up for CRA direct deposit
- Consult your accounts
- Make your payments
- Send money
- Manage your loans and mortgages
A space designed with you in mind
A variety of features
Enjoy a variety of online services ranging from Interac e-Transfers to loan management.
Online payments
Easily manage all your transactions and invoices.
Interac e-Transfer®
Send money quickly to the recipient of your choice.
CRA direct deposit
Receive government assistance in the account of your choice.
Cheque deposit
Deposit cheques wherever you are with the National Bank mobile app.
Need help with a feature?
National Bank's virtual assistant is available 24/7 in your online bank.
Lost card
If ever your credit card is lost or stolen, you can either lock, unlock or replace it directly from your online bank.
Good to know
Did you know that you can easily manage your credit card in your online bank and from your National Bank app? Learn more.
Quick tip
Our banking services are constantly evolving.
Discover the ongoing fixes on your online bank.
Little details that matter
Terms of use of your online bank
Refer to the terms of use for more information.
Terms of use of the virtual assistant
When using our virtual assistant, you accept these terms of use, which are subject to change without notice. Furthermore, you agree to consult these terms of use from time to time. Your continued use of the virtual assistant means that you have accepted any changes that may have been made and that you read, understand and agree to these Terms of Use, the Terms of Use for our website, our Online transaction services and our privacy policy. You also understand any other agreements that you have with us will continue to apply when you use the virtual assistant.
1. Our Services and your Responsibilities
The virtual assistant is an automated service which is integrated into your online bank. The virtual assistant is preprogrammed to answer general questions concerning the use of your online bank solely for informational purposes. The virtual assistant is not able to answer questions on personal monetary transactions or products you hold with us.
By using the virtual assistant, you understand and agree that:
The virtual assistant does not provide financial advice or financial planning services.
The virtual assistant does not conduct any banking transactions.
The virtual assistant may not be able to answer all your questions or provide you with the information you require. You must judge whether the answer provided responds to your question accurately. In the case of uncertainty, a customer service representative will be able to help you. You can call us at 1-888-483-5628 (toll-free) or 514-394-5555.
The virtual assistant is not a complaint service. You cannot use the virtual assistant to file complaints. If you have any complaints, please contact us at 1-888-483-5628 (toll-free) or 514-394-5555.
We monitor, record and store the discussion that you have with the virtual assistant to improve our interactions with our clients.
You will not provide the virtual assistant with any confidential, personal, or private information. For example, don’t give the virtual assistant your login information, PIN or other personal banking information.
2. Limitation of Liability
You acknowledge that we won’t be liable for any losses or damages that you may suffer as a result of your use of the virtual assistant, including if the virtual assistant is unavailable for any reason.
We cannot guarantee that the results obtained via the virtual assistant will be accurate and reliable and that the answers provided will meet your expectations.
We will not be held liable for damages you incur as a result of:
Any delay, error, interruption or omission on our part or any other event beyond our control.
Any deficiency or technical error or any unavailability of our systems and wireless networks.
Your failure to meet any of your obligations.
Any amendment to or suspension, refusal or blockage of the virtual assistant.
Any decision or measure you take in response to information and data obtained via the virtual assistant.
Any other damages you may incur that are not caused by negligence on our part.
3. Governing Law
These terms of use are governed and must be interpreted in accordance with the laws in force in the province or territory where you reside. If you reside outside Canada, the laws in force and the courts of competent jurisdiction are those of the province of Quebec.
User agreement
Changes to the terms and conditions of our online banking services will take effect on June 16, 2019.
See the changes :
| Before June 16, 2019 | After June 16, 2019 |
|---|---|
1. Our online services Our online services are those available on our transactional website or through our mobile application. If you use them, you are deemed to have read and accepted this contract A. Access to our online services 1. Use a device compatible with our services Your device must be able to:
The device may, for example, be:
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1. Our online banking services Our online banking services are those available on our transactional website or through our mobile application. If you use them, you are deemed to have read and accepted this contract A. Access to our online banking services 1. Use a device compatible with our services By device, we imply any device you use to access our online banking services. Your device must be able to:
The device may, for example, be:
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1 B) 7. 7. Receiving remote assistance to use the online services To assist you in using the online services, our call center staff may offer to access your customer portal on our online services remotely. If you agree, they will then have access to your profile and your information. |
7. Receiving remote assistance to use the online services To assist you in using the online banking services, or if you are experiencing an issue with the online services, our call center staff may offer to remotely access your customer portal on our online services. They may also allow our computer experts to remotely access your customer portal on our online services, if necessary, so that they can find a resolution to your problem. If you consent to it, our call center staff or our computer experts will then have access to your profile and your information. |
2 A) A. Comply with all contracts that apply to you
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A. Comply with all contracts that apply to you
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6 C) C. We may analyze your personal information to adapt our services and promotional communications to your needs We may use your personal information to better understand your financial needs, provide you with tailored services and, subject to your choices, provide you with offers and other promotional communications. The personal information we use includes information from your external accounts retrieved through our account aggregation service. To learn more about our personal information practices, including how to opt-out from receiving offers and other promotional communications from us and our affiliates, please consult our privacy policy and our online services statement (cookies). |
C. We may analyze your personal information to adapt our services and promotional communications to your needs We may use your personal information to better understand your financial needs, provide you with tailored services and, subject to your choices, provide you with offers and other promotional communications. The personal information we use includes information from your external accounts retrieved through our account aggregation service or any other functionality available on our online services. To learn more about our personal information practices, including how to opt-out from receiving offers and other promotional communications from us and our affiliates, please consult our privacy policy and our online services statement (cookies). |
Annex A- 2 2. Our receipt management service The receipt management service allows you to scan and archive your receipts using an application on your mobile device. A. Sensitive data If you use our receipt management service, you agree not to use the service to store sensitive data such as health data. |
Annex A – 2. 2. Our receipt filing service Organizing Receipts is a feature included in our app. It allows you to scan and archive receipts from your mobile device or from a personalized email address (myaddress@myreceipts.nbc.ca), which you create during your first use of the functionality. A. Sensitive data If you use our receipt management service, you agree not to use the service to store sensitive data such as health data. B. Confidentiality of your personal information Some cash register receipts may contain and display sensitive information (bank details, credit card numbers, personal address, etc.). The information contained in the digital representation of your receipts may also include this sensitive information. It if your responsibility to verify that the credit and debit card information on your receipts are hidden before uploading them to Organizing Receipts. By using Organizing Receipts, you acknowledge that the service only registers personal information already on your original paper receipt while being scanned. C. Limited use of Organizing Receipts’ personalized email address You understand that the personalized email address (myaddress@myreceipts.nbc.ca) is not an email accessible via an inbox and that you will not be able to use this address as an email other than for sending receipts, or to allow merchants to send electronic receipts. Some emails sent to your personalized email address (myaddress@myreceipts.nbc.ca) may not be recognized as e-receipts and may be permanently deleted unless you take the necessary action within the time period specified by Organizing Receipts. D. Limitation of responsibilities The digital version of the receipt may not be complete or entirely representative of the original version. Although Organizing Receipts is a digital receipt manager and effort is made to ensure the accuracy of the information extracted from the original hard copy, some errors may occur, and some information may be missing. Ensure that you verify and, if necessary, update the missing information on your digital receipt. By using Organizing Receipts, you acknowledge that you fully assume the risks of missing information or errors in your digital receipt. E. Returns with a digital receipt It is at the merchant's discretion to honor a receipt in Organizing Receipts for proof of purchase, return, or refund. We assume no responsibility in this regard. F. Tax Authorities You acknowledge that, for documentary proof purposes, it is your responsibility to verify the validity of digital receipts exported from Organizing Receipts with the relevant tax authorities. These tax authorities may ask you for the originals receipts. We therefore recommend that you keep the original hard copies. G. Termination of service If you no longer agree with Organizing Receipts’ requirements, you must stop using the service and delete previously uploaded receipts. |
Recommended web browsers
In order to take full advantage of all the features of your online bank, we recommend that you use the latest version of the following browsers:
