Refer to the terms of use for more information.
My online bank
Manage your finances without leaving
the comfort of your home
On this page
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My online bank is simple and secure
Your online bank is accessible at all times from your living room, kitchen or garden. Make your daily transactions with just a few clicks. You're in control of your banking experience.
Not signed up yet?
Sign up now to take advantage of your online services. Watch our demo to see how.
Already signed up?
If you already have an account, sign in with your email and password.
Watch our demo.
What are the advantages to your online bank?
With your online bank, you can complete daily transactions and keep an eye on your finances. You can access it at any time, no matter where you are.
Save time
Make a transfer, a payment, deposit a cheque... You can save time every day by managing these transactions online.
Customize the platform to your liking
Hide one or more accounts from your overview to better manage your personal finances.
Make your investments online
Contribute to an RRSP or TFSA. Buy investment funds or GICs.
What features are available?
Take advantage of the features to manage your finances with ease.
Interac e-Transfer®
Send and receive money through your online bank or mobile app with Interac e-Transfer®.
Direct deposit of government payments
No need to manage your government benefits, credits, and other payments. With direct deposit, they are automatically deposited into your account of choice.
Email alerts
Get email notifications when your account balances are below a certain amount and when the available credit on your credit card or line of credit falls below a certain amount.
Other available features
- Consult your accounts
- Pay your bills
- Send money quickly
- Manage your mortgage
- Use Interac e-Transfer® Autodeposit
- Make International money transfers
- Consult your accounts
- Pay your bills
- Send money quickly
- Manage your mortgage
- Use Interac e-Transfer ® Autodeposit
- Make international money transfers
- Download a specimen cheque
- Temporarily block or cancel your debit or credit card
Get started with our demos
Are you a new user of my online bank? Find out how to create your account step by step and take advantage of a multitude of online services.
National Bank app
Manage your accounts wherever you want, whenever you want, with the National Bank app. It's quick and easy.
We’re here for you
You’ve got questions, we have the answers
Little details that matter
When using our virtual assistant, you accept these terms of use, which are subject to change without notice. Furthermore, you agree to consult these terms of use from time to time. Your continued use of the virtual assistant means that you have accepted any changes that may have been made and that you read, understand and agree to these Terms of Use, the Terms of Use for our website, our Online transaction services and our privacy policy. You also understand any other agreements that you have with us will continue to apply when you use the virtual assistant.
1. Our Services and your Responsibilities
The virtual assistant is an automated service which is integrated into your online bank. The virtual assistant is preprogrammed to answer general questions concerning the use of your online bank solely for informational purposes. The virtual assistant is not able to answer questions on personal monetary transactions or products you hold with us.
By using the virtual assistant, you understand and agree that:
- The virtual assistant does not provide financial advice or financial planning services.
- The virtual assistant does not conduct any banking transactions.
- The virtual assistant may not be able to answer all your questions or provide you with the information you require. You must judge whether the answer provided responds to your question accurately. In the case of uncertainty, a customer service representative will be able to help you. You can call us at 1‑888‑483‑5628 (toll-free) or 514‑394‑5555.
- The virtual assistant is not a complaint service. You cannot use the virtual assistant to file complaints. If you have any complaints, please contact us at 1‑888‑483‑5628 (toll-free) or 514‑394‑5555.
- We monitor, record and store the discussion that you have with the virtual assistant to improve our interactions with our clients.
- You will not provide the virtual assistant with any confidential, personal, or private information. For example, don’t give the virtual assistant your login information, PIN or other personal banking information.
2. Limitation of Liability
You acknowledge that we won’t be liable for any losses or damages that you may suffer as a result of your use of the virtual assistant, including if the virtual assistant is unavailable for any reason.
We cannot guarantee that the results obtained via the virtual assistant will be accurate and reliable and that the answers provided will meet your expectations.
We will not be held liable for damages you incur as a result of:
- Any delay, error, interruption or omission on our part or any other event beyond our control.
- Any deficiency or technical error or any unavailability of our systems and wireless networks.
- Your failure to meet any of your obligations.
- Any amendment to or suspension, refusal or blockage of the virtual assistant.
- Any decision or measure you take in response to information and data obtained via the virtual assistant.
- Any other damages you may incur that are not caused by negligence on our part.
3. Governing Law
These terms of use are governed and must be interpreted in accordance with the laws in force in the province or territory where you reside. If you reside outside Canada, the laws in force and the courts of competent jurisdiction are those of the province of Quebec.
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® FACEBOOK is a registered trademark of Facebook,
Inc.
® Interac e-Transfer is a registered trade-mark
of Interac Corp. Used under licence.