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Features of your online banking services

Check out changes and new features related to your online bank and the National Bank app.

On this page

 Top features          Your online bank          National bank app   


Top features

Ask our virtual assistant

Need help using our online services? Ask our virtual assistant! Available 24/7 to help you send a transfer, pay a bill and much more.1

Sign in to your online bank:

  • Click the speech bubble in the bottom-right corner of your screen

  • Write your question in the window that opens, or click one of the suggested topics

  • Follow the virtual assistant's instructions

The virtual assistant is not available on Microsoft Internet Explorer 11. Use another browser, such as Firefox or Google Chrome.



Virtual assistant functionality
Virtual assistant functionality
Virtual assistant functionality
Ordinateur verrouillé
Ordinateur verrouillé
Ordinateur verrouillé

Dual authentication

Dual authentication means sending you a verification code by email or text when you sign in to your online bank. This is an additional security measure offered by National Bank to help protect you against fraud.

Canada Revenue Agency direct deposit

Receive emergency benefits and other Canada Revenue Agency deposits faster by signing up for direct deposit from your online bank or National Bank app: 

  • Click Products and services in the left menu, then click Direct deposit - CRA 
  • Select the account into which you want your funds deposited 
  • And follow the steps! 

Sign up

Screenshot of a fictional client centre
Screenshot of a fictional client centre
Screenshot of a fictional client centre
Get a specimen

Get a specimen cheque

Sign in to your online bank:

  • Click Overview in the left menu
  • Select the account for which you want to obtain a specimen cheque
  • Select the Options tab
  • Click Download a cheque specimen (under the image of the cheque)  

Get a specimen

Still not on the latest version of your online bank?

Create my account

Your online bank


Easier sign in

You no longer need your debit card! Connect directly using your email address.

More legible preview

Directly view account balances with recent activity.

Your accounts at a glance

Verify the status of your accounts and cards, including those held at other financial institutions.

Credit card balance sheet 

Check out the balance and credit card information for products you own.

Mastercard application

Apply for your Mastercard credit card online. Get a response in less than five minutes.

Categorize your transactions

Get a clear picture of your expenses, now categorized.

Repayment with reward points

Repay your credit card balance with rewards points in your client centre.

Paying bills

Pay your bills online, avoiding delays, rain checks and forgetfulness.

Mortgage loans

Make a mortgage payment in seconds.

Mastercard transactions

View a complete list of recent transactions, including those pending approval.

Simplified supplier search

Quickly find the suppliers to whom your bills must be paid.

Management of limit (debit card)

Personalize your withdrawal limit and set different limits within Canada or internationally.

Interac transfer

You can now insert special characters (accents, points, etc.) in the secret questions and answers of your Interac transfers.


Sign in to various government sites from your client centre, including to complete your tax returns.

Loan – Payment of a personal loan

Manage your personal loans easily by making your payments online.

Contribute to a TFSA or RRSP

Contribute to your TFSA or RRSP in just a few clicks.

Application – Personal loan, personal line of credit, RRSP loan, All-In-One

Apply for a personal loan, personal line of credit or RRSP loan online.

Brokerage account opening

Open a direct brokerage account directly from your online bank.

Change to investor profile

Change your investor profile directly from your online bank.

Purchase, sale and exchange of mutual funds

Buy, sell and exchange mutual funds directly from your online bank.

Lost card

If ever your credit card is lost or stolen, you can either lock, unlock or replace it directly from your online bank.

Features to come

Mortgage loans – Option of choosing another NBC account for a prepayment

Make a payment before the end date of your loan term from a National Bank account other than the one you usually use.

New periodic purchases (Systematic savings)

Set up regular transfers to your funds.

National bank app

Features to come

View cheques issued

View images of cheques deposited in your online bank account. Only accounts with chequing privileges offer this feature (Chequing, All-In-One, Strategist/Natcan Strategist, US $ Progress, Personal Line of Credit, CDN $ Progress*, Multi-Transaction* and Crescendo accounts).

*These accounts are no longer available but remain active for existing holders.


Currency order (mobile only)

Order foreign currency directly from your app. 

Little details that matter

Legal notes

1. Our virtual assistant may not always be able to answer your questions. If needed, call Customer Service at 1-888-483-5628 (toll-free) or 514-394-5555. Read the terms of use of our virtual assistant before starting a conversation. 

® Adobe is a registered trademark of Adobe Systems Incorporated.

® Reader is a registered trademark of Adobe Systems Incorporated.

® The Interac and Interac e-Transfer are registered trademarks of Interac Corp. Used under licence.

TM iPad Pro is a trademark of Apple Inc., registered in the U.S. and other countries. Apple Inc. is not a sponsor or participant of National Bank Mobile Banking Solutions.

TM Android is a trademark of Google Inc. The use of this trademark is subject to Google’s authorization policy.


Find the answer in the My online bank FAQ.

Frequently Asked Questions
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