Check out changes and new features related to your online bank and the National Bank app.
Need help using our online services? Ask our virtual assistant! Available 24/7 to help you send a transfer, pay a bill and much more.1
Sign in to your online bank:
Click the speech bubble in the bottom-right corner of your screen
Write your question in the window that opens, or click one of the suggested topics
Follow the virtual assistant's instructions
The virtual assistant is not available on Microsoft Internet Explorer 11. Use another browser, such as Firefox or Google Chrome.
Dual authentication means sending you a verification code by email or text when you sign in to your online bank. This is an additional security measure offered by National Bank to help protect you against fraud.
Receive emergency benefits and other Canada Revenue Agency deposits faster by signing up for direct deposit from your online bank or National Bank app:
Still not on the latest version of your online bank?
You no longer need your debit card! Connect directly using your email address.
Directly view account balances with recent activity.
Verify the status of your accounts and cards, including those held at other financial institutions.
Check out the balance and credit card information for products you own.
Apply for your Mastercard credit card online. Get a response in less than five minutes.
Get a clear picture of your expenses, now categorized.
Pay your bills online, avoiding delays, rain checks and forgetfulness.
Make a mortgage payment in seconds.
View a complete list of recent transactions, including those pending approval.
Quickly find the suppliers to whom your bills must be paid.
Personalize your withdrawal limit and set different limits within Canada or internationally.
You can now insert special characters (accents, points, etc.) in the secret questions and answers of your Interac transfers.
Sign in to various government sites from your client centre, including to complete your tax returns.
Manage your personal loans easily by making your payments online.
Contribute to your TFSA or RRSP in just a few clicks.
Apply for a personal loan, personal line of credit or RRSP loan online.
Open a direct brokerage account directly from your online bank.
Change your investor profile directly from your online bank.
Buy, sell and exchange mutual funds directly from your online bank.
Features to come
Make a payment before the end date of your loan term from a National Bank account other than the one you usually use.
Set up regular transfers to your funds.
Features to come
View images of cheques deposited in your online bank account. Only accounts with chequing privileges offer this feature (Chequing, All-In-One, Strategist/Natcan Strategist, US $ Progress, Personal Line of Credit, CDN $ Progress*, Multi-Transaction* and Crescendo accounts).
*These accounts are no longer available but remain active for existing holders.
Order foreign currency directly from your app.
® Adobe is a registered trademark of Adobe Systems Incorporated.
® Reader is a registered trademark of Adobe Systems Incorporated.
® The Interac and Interac e-Transfer are registered trademarks of Interac Corp. Used under licence.
TM iPad Pro is a trademark of Apple Inc., registered in the U.S. and other countries. Apple Inc. is not a sponsor or participant of National Bank Mobile Banking Solutions.
TM Android is a trademark of Google Inc. The use of this trademark is subject to Google’s authorization policy.