Help Centre
Security and insurance
-
Do I have travel insurance with my credit card? You automatically receive travel insurance with the World Elite, World and Platinum Mastercard credit cards. -
How does the insurance and extended warranty on my purchases work? Find out how insurance and extended warranty coverage works on your National Bank credit card purchases. -
How do I dispute a credit card transaction? To dispute a credit card transaction, first contact the merchant you dealt with. If you don't get the answers you need, call us at 1-888-622-2783. -
How do I make an insurance claim on my credit card? Here's how to make an insurance claim related to your National Bank credit card coverage. -
I did not receive the Mastercard ID Check code for my online purchase. What should I do? If you did not receive the Mastercard ID Check code to complete your online purchase, call us at 1-888-622-2783. -
I don't recognize a transaction on my credit card. What should I do? If you do not recognize a transaction on your credit card, block your card in your online bank and call us immediately at 1-888-622-2783. -
Is it safe to give my credit card number online or by phone? Giving out your credit card number online or over the phone is usually safe. Find out our tips for safe card use. -
My National Bank Mastercard credit card is lost or has been stolen. What now? Has your credit card been lost or stolen? Quickly lock and replace it, here or abroad, from your online bank or the National Bank app. -
What insurance does my credit card offer? Discover the insurance included with your National Bank credit card: protection on purchases, travel, payment balance. -
What is Mastercard ID Check? Mastercard ID Check protects you from fraud when you shop online. You will receive a secure code by email or text message to verify your purchase. -
What’s the purpose of credit card payment insurance? With credit card payment insurance, you get benefits that cover your credit card balance. Find out more about the protections offered.
Learn how to use your online bank
Discover our step-by-step demos to fully benefit from our digital features.
Chat with our virtual assistant
Ask a question for immediate answers to your questions, available 24/7