Help Centre
Security and insurance
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What is Mastercard ID Check? Learn how Mastercard ID Check service works. -
Am I eligible for credit card payment insurance? Learn about eligibility for credit card payment insurance. -
Does my National Bank Mastercard include travel insurance? Learn which Mastercard credit cards include travel insurance. -
How do I dispute a credit card transaction? The first thing you can do is to try to get a refund or purchase credit from the merchant. -
How do I make an insurance claim? Find out how to make an insurance claim. -
How does Mastercard ID Check work? Learn how Mastercard ID Check service works. -
How does the purchase insurance of my National Bank Mastercard credit card work? Find out how protection insurance works on your Mastercard. -
If I have credit card insurance and you pay my installments, will I have to pay them back? Learn more about credit card payment insurance. -
Is it safe to give out my National Bank Mastercard credit card number online or over the phone? Find out when it’s safe to share your credit card number. -
Is my spouse covered by my credit card payment insurance? Learn more about credit card payment insurance for spouses. -
What amount does credit card payment insurance cover? Learn more about credit card payment insurance coverage. -
What happens if I don't receive the one-time Mastercard ID Check secure code? Learn what to do if you don’t receive your Mastercard ID Check secure code. -
What insurance is included with my National Bank Mastercard credit card? Find out what aspects of your Mastercard are insured. -
What is National Bank Mastercard credit card payment insurance? Learn about Mastercard credit card insurance. -
What is the purpose of credit card payment insurance? Learn more about credit card payment insurance. -
What should I do if I see a transaction I don't recognize on my National Bank Mastercard statement? Learn what to do in the case of an unrecognized Mastercard transaction. -
What should I do if my credit card is lost or stolen? Learn what to do in case of a lost or stolen National Bank credit card. -
Who do I contact if I have questions about my insurance? Contact Customer Service for questions about your insurance.
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