Help Centre
Security and insurance
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Am I eligible for credit card payment insurance? Learn about eligibility for credit card payment insurance. -
Does my National Bank Mastercard include travel insurance? Learn which Mastercard credit cards include travel insurance. -
How does Mastercard ID Check work? Learn how Mastercard ID Check service works. -
How does the purchase insurance of my National Bank Mastercard credit card work? Find out how protection insurance works on your Mastercard. -
How do I dispute a credit card transaction? The first thing you can do is to try to get a refund or purchase credit from the merchant. -
How do I make an insurance claim? Find out how to make an insurance claim. -
If I have credit card insurance and you pay my installments, will I have to pay them back? Learn more about credit card payment insurance. -
Is it safe to give out my National Bank Mastercard credit card number online or over the phone? Find out when it’s safe to share your credit card number. -
Is my spouse covered by my credit card payment insurance? Learn more about credit card payment insurance for spouses. -
My National Bank Mastercard credit card is lost or has been stolen. What now? Has your credit card been lost or stolen? Quickly lock and replace it, here or abroad, from your online bank or the National Bank app. -
What amount does credit card payment insurance cover? Learn more about credit card payment insurance coverage. -
What happens if I don't receive the one-time Mastercard ID Check secure code? Learn what to do if you don’t receive your Mastercard ID Check secure code. -
What insurance is included with my National Bank Mastercard credit card? Find out what aspects of your Mastercard are insured. -
What is Mastercard ID Check? Learn how Mastercard ID Check service works. -
What is National Bank Mastercard credit card payment insurance? Learn about Mastercard credit card insurance. -
What is the purpose of credit card payment insurance? Learn more about credit card payment insurance. -
What should I do if I see a transaction I don't recognize on my National Bank Mastercard statement? Learn what to do in the case of an unrecognized Mastercard transaction. -
Who do I contact if I have questions about my insurance? Contact Customer Service for questions about your insurance.
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