Help centre

How do I dispute a credit card transaction?

To dispute a transaction on your credit card: 

  1. Contact the merchant you dealt with to request a refund or for help.
  2. If you don't get the answers you need, gather your proof of purchase and call us at 1-888-622-2783.



Make your request as soon as possible. The dispute may be denied if it is submitted too late.


Here are the main reasons why you can dispute a transaction:

  • You did not receive the product you ordered.
  • Your cancelled subscription continues to be billed.
  • The product you received is defective or does not match the description at the time of purchase.
  • Your purchase was double billed.
  • You cancelled your purchase but did not receive your refund.


Want to know more?

Read our article on disputed transactions, also known as chargebacks.

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