How do I dispute a credit card transaction?

To dispute a transaction on your credit card: 

1. Contact the merchant you dealt with to request a refund or for help.
2. If you don't get the answers you need, gather your proof of purchase and call us at 1-888-622-2783.

 

Important:

Make your request as soon as possible. The dispute may be denied if it is submitted too late.

 

Here are the main reasons why you can dispute a transaction:

• You did not receive the product you ordered.
• Your cancelled subscription continues to be billed.
• The product you received is defective or does not match the description at the time of purchase.
• Your purchase was double billed.
• You cancelled your purchase but did not receive your refund.

 

Want to know more?

Read our article on disputed transactions, also known as chargebacks.