Help Centre

My mobile device was lost or stolen. What should I do?

Contact your mobile provider immediately to have your smartphone deactivated.

As a precaution, we recommend that you call us at 1-888-835-6281 to check for the latest transactions on your account. You will also need to change your password for your online bank and app.

If you ever become a victim of fraud, be aware that the Peace of Mind Guarantee1 applies: you will be reimbursed 100% so long as your liability is not in question. Want to know more about the steps you can take to protect yourself? See our ABC of Security section.

Legal disclaimers

1. The Peace of Mind Guarantee for Digital Banking Solutions is applicable to customers who, after verification, prove to be victims of fraud and choose to cooperate in the investigation of this fraud. This warranty applies only to unauthorized transactions made on Mobile Banking Solutions and only covers amounts lost as a result of such transactions. The Peace of Mind Guarantee for National Bank's Internet Banking Solutions and Personal Banking Solutions is applicable to fraudulent customers who have adequately protected their access number, password, and equipment and who collaborate with others regarding any investigation relating to fraud. Clients must take the necessary measures to ensure their security when they carry out their transactions on the Internet and has the obligation to notify National Bank promptly if they believe to be victims of fraud.

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