We’re here for the Ukrainian community.

We want to help. Here are the services and offers we've put in place.


Discover our services and resources

We've put in place various services and resources to help the Ukrainian community adjust to life in Canada.

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Our services to support new clients in Canada

  • Access to an advisor, 7 days a week 
  • Access to on-call support: one year of exclusive support to help answer any questions you may have about housing, healthcare, jobs, and more1
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Want to learn more?

We’re here to answer all your questions. Chat with us on Messenger between 8 a.m. and 6 p.m. (ET)


Make a donation

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National Bank is making a $100,000 donation to the Red Cross to help respond to humanitarian needs in Ukraine.

Want to make a donation as well? Visit the Red Cross’ website or convert your cumulated credit card rewards points for a donation.

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Send money to Ukraine for free

We’ve removed all fees on eTransfers to Ukraine. Go to one of our branches to transfer money to your loved ones in Ukraine3‑4.


Little details that matter

Legal disclaimers


  1. Telephone assistance service offered by National Bank Assistance Network, in effect for 12 months from the date of account opening. The content of the programs and the conditions described therein are subject to change.
  2. Financing granted subject to credit approval by National Bank. Certain conditions apply. Warranties may be applicable under certain conditions.
  3. Sending money to Ukraine for free is for a limited time only.
  4. For our Business clients, only wire transfers made from Internet banking solutions are free of charge.

Details and conditions of the offer

Baseline savings of $334.92 over three years for the account

Save a minimum of $334.92 over three years if you meet the following conditions:

  • Open a bank account online before arriving with our secure form or visit a branch upon arrival.

  • Sign up for our offer for newcomers

Savings of $334.92 based on:

  • First year: no flat monthly fee (savings of $15.95/month for 12 months)

  • Second year: flat monthly fee of $7.98 instead of $15.95 (savings of $7.97/month for 12 months)

  • Third year: flat monthly fee of $11.96 instead of $15.95 (savings of $3.99/month for 12 months)

To be eligible for savings, you must commit to keeping the account and package for a minimum of 36 months. You will receive no further discounts if the products are cancelled. The full flat monthly fee of $15.95 will be applied to your banking package from the fourth year. You’ll be able to browse our packages and choose the one that best suits your needs. 

** Maximum savings of $574.20 over three years for the account

Your savings will be $574.20 over 3 years with your newcomer’s banking package on a fixed monthly fee ($15.95/month x 36 months) if you meet the following conditions.

  1. Visit a branch and open a bank account.
  2. Sign up for our offer for newcomers.
  3. During the first year after signing up for the offer for newcomers to Canada:
    • Apply for and activate an eligible National Bank Mastercard personal credit card2
    • Sign up to receive eStatements
  4. During the second and third years after signing up for the offer for newcomers to Canada: 
    • Set up salary deposits to your National Bank account and have your pay deposited at least once a month; OR
    • Make at least two electronic bill payments from your National Bank account every month.

To be eligible for this, you agree to maintain this account for a minimum of 36 months. You agree that there are no additional savings available from the moment you longer keep these products. You’ll pay the full fixed monthly fee of $15.95/month for your banking package starting in the fourth year after you sign up for the offer for newcomers. You’ll be able to browse our packages and choose the one that best suits your needs. 

Overall savings of up to $671.30 over 3 years 

You could enjoy a maximum overall savings of $671.30 over 3 years without the following fees being charged:  

  • The flat monthly fee for the Newcomers to Canada package for 3 years ($15.95/month for 36 months)  
  • The fee for your first order of cheques ($67.10/order)  
  • Statements sent by mail free of charge for the first year ($30)

Note on savings

To enjoy the full savings, you must keep the products and services and carry out all required transactions for a minimum of 36 months unless otherwise indicated. If you fail to meet the conditions of the offer, your savings will be lower. Your savings will be lower if you do not order cheques and/or choose to not receive paper statements by mail for free the first year.

If during a given month, you keep your bank account and banking package but do not keep all of the other products and services indicated or do not carry out all the required transactions (e.g. only one electronic bill payment per month instead of two), you will be charged National Bank's service fee for that month. The service fee will be $7.98 monthly for the second year and $11.96 for the third. You will still enjoy monthly savings of $7.97 during the second year and $3.99 during the third.

Finally, if you no longer hold a bank account or banking package for newcomers, you will no longer be eligible for savings.