Why do I need to give consent to verify my identity with the credit bureau? Will my rating be affected?
The Bank is required to identify all clients who open an account, and by law, must ask for authorization to verify their identity with the credit bureau. Credit ratings will not be affected since the credit bureau will only be consulted to verify an identity.
Why do I have to enter my login credentials for a personal account to a financial institution?
The Bank validates the holding of an active personal account to a major Canadian financial institution to identify the client. This validation is required to complete the online account opening process.
What can I do if I forget the login credentials of my financial institution?
If you have any questions about connecting to another Canadian financial institution, contact them directly to retrieve your username or password. If your personal account is with National Bank, contact us at 1-844-394-4494.
Which Canadian financial institutions are eligible for online identification when applying for an account?
Accepted financial institutions are:
- National Bank
- Laurentian Bank
- TD Canada Trust
Does the Bank keep my login information in memory?
The Bank does not retain any login credentials (password or username) in memory.
Can I open an account online even if I am not the sole owner of the business (multiple signatories)?
Once the request for a new account is sent, an advisor will contact you within 24 business hours to complete the application. If there are other signatories to the account, we will make an appointment with you so that everyone can come identify themselves in person with a branch advisor. Your information will be sent to the branch that will open the account.
Can I finalize my account opening remotely?
The identification and application for opening an account can be done online. To do this, you must have online access to an active personal account at a Canadian financial institution. An advisor will contact you within 24 business hours to confirm your identity and determine your needs. However, you will need to visit a branch to collect your debit card and your 10 departure cheques.
Should I sign documents online and return them to the Bank?
No. You only need to answer a few questions about yourself and your business.