Follow these steps if you want to dispute a transaction made with your credit card:

1. If a problem arises, always start by reviewing the contract and the terms and conditions that apply. Did you agree to any terms and conditions? Are there any specifications in the contract? Then proceed to step 2.
2. Discuss the situation with the merchant who sold you the product or service. You may be able to reach an amicable agreement. Still not satisfied? Go to step 3.
3. Gather all the information you have accumulated (receipts, date and time of your exchanges, a copy of your correspondence with the merchant, etc.) and contact National Bank Business Central® at 1-844-394-4494, Monday to Friday, from 7 a.m. to 8 p.m. (ET). An advisor will help you analyze the situation in order to initiate the necessary steps.
4. Following your request, a dispute form will be sent to you and must be completed according to the instructions indicated. Be sure to attach your supporting documents, as per the instructions on the form, as they will be crucial in the decision of your request. Return the dispute form within five days. The information provided will allow National Bank to create your file in order to begin the dispute process with the merchant. It is important that all supporting documentation be submitted to increase the chances of your request being accepted. Failure to provide National Bank with all required documents or information may result in the denial of your application.
5. Following the analysis of your file, if your request is accepted, a refund will be credited to your credit card account. If your request is denied, a letter will be sent to you.

Important
The time frame and the date of the facts are crucial when processing a dispute. Make sure you have this information ready.