I made a payment, but it hasn't been withdrawn. Why?

Verify if the signature of a second administrator is required or whether you as a user have the right to approve the payment.

If you are an administrator:

Sign in to online banking for business.
In the left menu of the home page, click Approve transactions.
Verify whether your payment is pending a signature.

If you are a user:

Contact your administrator to confirm your rights and access to payments.

Related questions

How do I stop a cheque or pre-authorized debit payment?

Learn how to stop a cheque payment or pre-authorized debit when you sign in to your online banking for business.

How do I accept credit card payments from my clients?

Did you know there are different solutions that enable your business to receive credit card payments from your clients? Learn more.

How do I deposit a cheque using the mobile app?

Learn how to deposit your cheques with the National Bank app for businesses. Consult our Business Help centre for more information.

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