How do I stop a cheque or pre-authorized debit payment?

To stop a cheque payment or pre-authorized debit, you must ensure that you have :
 

• Transactional permission to access stop payment requests.
• One request with a maximum of twelve cheques or pre-authorized debits.
   

To stop a cheque payment or pre-authorized debit :
 

1. Sign in to online banking for business.
2. In the left menu of the home screen, under Requests, click Stop payment.
3. Click Cheque (business account) or Electronic Funds Transfer (pre-authorized debit).
4. Enter your details and those of the cheque or pre-authorized debit, then give your confirmation by checking the Verification and confirmation box.
5. Click Continue, then Confirm.
    

Good to know

• To dispute a pre-authorized debit that has already been charged to your account, see Request for PAD-Refusal in online banking for business.
• Allow up to 48 hours for your stop payment to be processed. During this time, the cheque or debit may still be charged to your account.
• The costs associated with this operation are not refundable.
• A stop payment does not terminate your contract with your supplier. Contact your supplier if you need to terminate your agreement.
• A stop payment on a cheque remains in effect for a maximum of 6 months following the date of the cheque.