Why is my online bank displaying one or more accounts that I don't recognize?

If you have power of attorney on an account, it may appear in your online bank. This is a standard feature at National Bank that displays all the accounts you're authorized to manage in one place. This feature wasn't available with Laurentian Bank, which is why these accounts may not seem familiar.

You can hide your account from your balance sheet, disable payments and transfers directly, as well as rename the account directly from your online bank. Learn how with step 8 of our demo.

If you have questions about an account displayed in your online bank, contact our client support team directly.

Questions on the same topic

Why is my online bank displaying one or more accounts that I don't recognize?

Accounts you don't recognize in your online bank following the migration to National Bank may be displayed if you have power of attorney on them.

Will there be changes to the fees associated with my banking products and services following the migration to National Bank?

Learn about the changes to your banking fees and how certain banking fees may apply to your products and services following the migration to National Bank.

Will power of attorney rights be automatically transferred and applied after the migration to National Bank?

Learn how valid power of attorney arrangements will be handled following the migration to National Bank and how to request updates.