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1. Transactions carried out at our ABMs, a participating merchant, through our online banking services (including our call centre) or those related to certain operations in your account.

2. Transactions carried out at our branches during normal business hours.

Guide to transferring your account to National Bank

Have you just opened an account with us and you must transfer all your preauthorized transactions? Here is a guide to help you keep track of everything.

Passbooks

The passbook option has not been available to new clients since May 4, 2015. If you are an existing client who uses a passbook with your account, a $2.50 monthly fee is charged.

Fees

For the fees associated with our products and services, consult the Fee Guide [PDF].

Deposit Account Agreement and Personal bank holding account agreement

For more information on the terms and conditions governing your new account, consult the Deposit Account Agreement [PDF] and the Personal bank holding account agreement [PDF] 

Basic banking services

For the terms and conditions governing whether a person may open an account or cash cheques and other items from the federal government, consult our guide to Basic Banking Services [PDF].

Access to funds policy

For details of our cheque hold policy, see the Access to Funds Policy [PDF].

Coercive tied selling

To understand what coercive tied selling is and what is not allowed, consult our pamphlet What you need to know about What you need to know about prohibited conduct [PDF].

Canada Deposit Insurance Corporation

Please refer to our page about Canada Deposit Insurance Corporation (CDIC)

FCAC account selector tool

Discover the Financial Consumer Agency of Canada (FCAC)’s account selector tool to compare bank accounts.