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Call us at <a href=\\\"tel:+18888356281\\\">1-888-835-6281<\\/a>, 7 days a week, from 6 a.m. to midnight (ET).<\\/p>\\n\",\"question\":\"What can I do if my account is blocked?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq-banque-en-ligne/compte-verrouille-ma-banque-en-ligne\",\"cleanAnswer\":\"As a security measure, you must contact us to regain access to your account. Call us at 1-888-835-6281, 7 days a week, from 6 a.m. to midnight (ET).\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq-banque-en-ligne/account-blocked-my-online-bank.html\"},{\"answer\":\"<p>The apps Wallet and Apple Pay&nbsp;are pre-installed on all compatible Apple devices.<\\/p>\\n<p>If you have an Android phone, simply download the Google Pay app from the <a href=\\\"https://play.google.com/store/apps/details?id=com.google.android.apps.walletnfcrel&amp;hl=_CA\\\" target=\\\"_blank\\\">Google Play store<\\/a>.<\\/p>\\n<p>To make <a href=\\\"/content/bnc/en/accueil/particuliers/comptes/services/paiement-mobile.html\\\">mobile payments<\\/a> using a credit card, you must install the latest version of the <a href=\\\"/content/bnc/en/accueil/particuliers/comptes/application-mobile.html\\\">National Bank app<\\/a>. To make mobile payments using a debit card, you must have an email linked to your National Bank account.<\\/p>\\n<p>&nbsp;<\\/p>\\n<p><i>® Apple, App Store, Mac, iPhone, iPod Touch, iPad, iCloud and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Inc. is not a sponsor or participant of National Bank online.<\\/i><br>\\n<\\/p>\\n<p><i><sup>TM<\\/sup> Google Pay and the Google Pay Logo are trademarks of Google LLC.<\\/i><\\/p>\\n\",\"question\":\"How do I use Apple Pay or Google Pay?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq/comment-utiliser-paiement-mobile-apple-pay-ou-google-pay\",\"cleanAnswer\":\"The apps Wallet and Apple Pay&nbsp;are pre-installed on all compatible Apple devices.\\nIf you have an Android phone, simply download the Google Pay app from the Google Play store.\\nTo make mobile payments using a credit card, you must install the latest version of the National Bank app. To make mobile payments using a debit card, you must have an email linked to your National Bank account.\\n&nbsp;\\n® Apple, App Store, Mac, iPhone, iPod Touch, iPad, iCloud and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Inc. is not a sponsor or participant of National Bank online.\\n\\nTM Google Pay and the Google Pay Logo are trademarks of Google LLC.\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq/how-to-use-apple-pay-or-google-pay.html\"},{\"answer\":\"<p>Yes, you can change your address, phone number, security mobile number, sign-in email and password by:\\u202f&nbsp;<\\/p>\\n<ol>\\n<li>Signing in to&nbsp;<a href=\\\"https://app.bnc.ca/?lang=en\\\" target=\\\"_blank\\\">your online bank<\\/a>.\\u202f&nbsp;<\\/li>\\n<li>Clicking the profile icon at the top right of the screen.<\\/li>\\n<li>Clicking the pencil icon next to\\u202fthe information you want to edit.\\u202f&nbsp;<\\/li>\\n<\\/ol>\\n<p><a href=\\\"https://bncdemo.ca/en/course/start/public-update-personal-information-online/emulator-public-update-personal-information-online/emulator?ic_campaign=faqoverlay\\\">Check out the demo<\\/a><\\/p>\\n\",\"question\":\"Can I change my address in my online bank?\\u202f\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq-banque-en-ligne/changement-d-adresse-en-ligne\",\"cleanAnswer\":\"Yes, you can change your address, phone number, security mobile number, sign-in email and password by:\\u202f&nbsp;\\n\\nSigning in to&nbsp;your online bank.\\u202f&nbsp;\\nClicking the profile icon at the top right of the screen.\\nClicking the pencil icon next to\\u202fthe information you want to edit.\\u202f&nbsp;\\n\\nCheck out the demo\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq-banque-en-ligne/change-address-online.html\"},{\"answer\":\"<p>To sign in for the first time, go to the <a href=\\\"https://bvi.bnc.ca/index/bnc/indexen.html\\\" target=\\\"_blank\\\">usual connection page<\\/a> and sign in.<br>\\n<br>\\nIf you receive a message to sign up to the new online bank, simply follow the steps and create your profile.<br>\\n<br>\\nIf you don\\u2019t receive this message, go to <a href=\\\"https://app.bnc.ca/?lang=en\\\">your online bank<\\/a>&nbsp;and click <b>Create your account<\\/b>.<br>\\n<br>\\nAdd <a href=\\\"https://app.bnc.ca/?lang=en\\\">your online bank<\\/a> to your favorites to connect even quicker in the future.<\\/p>\\n\",\"question\":\"How do I connect to my online bank?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq-banque-en-ligne/me-connecter-ma-banque-en-ligne\",\"cleanAnswer\":\"To sign in for the first time, go to the usual connection page and sign in.\\n\\nIf you receive a message to sign up to the new online bank, simply follow the steps and create your profile.\\n\\nIf you don\\u2019t receive this message, go to your online bank&nbsp;and click Create your account.\\n\\nAdd your online bank to your favorites to connect even quicker in the future.\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq-banque-en-ligne/how-to-connect-to-my-online-bank.html\"},{\"answer\":\"<p>Click <b>Did you forget your password?<\\/b> on the <a href=\\\"https://app.bnc.ca/\\\" target=\\\"_blank\\\">sign-in page<\\/a> and follow the instructions.<\\/p>\\n<p><a href=\\\"https://bncdemo.ca/en/course/start/public-signin-manage-profile-online/emulator-public-reset-password-online/emulator\\\" target=\\\"_blank\\\">Check out the demo<\\/a><\\/p>\\n\",\"question\":\"What should I do if I forgot my password to sign in to my online bank?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq-banque-en-ligne/oubli-mot-de-passe-ma-banque-en-ligne\",\"cleanAnswer\":\"Click Did you forget your password? on the sign-in page and follow the instructions.\\nCheck out the demo\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq-banque-en-ligne/forgot-my-password-my-online-bank.html\"},{\"answer\":\"<p>You can only stop the payment of a cheque (lost or stolen) or pre-authorized payment that has not been cashed.<\\/p>\\n<p>Call us at <a href=\\\"tel:+18888356281\\\">1-888-835-6281<\\/a> to stop a payment. Any request received after 4 p.m. (ET) will be processed the next business day.<\\/p>\\n<p>Note that fees are charged for this service.<\\/p>\\n\",\"question\":\"Can I request a stop payment?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq/bloquer-paiement\",\"cleanAnswer\":\"You can only stop the payment of a cheque (lost or stolen) or pre-authorized payment that has not been cashed.\\nCall us at 1-888-835-6281 to stop a payment. Any request received after 4 p.m. (ET) will be processed the next business day.\\nNote that fees are charged for this service.\\n\",\"boostKeywords\":[\"\"],\"url\":\"https://www.nbc.ca/personal/accounts/faq/request-stop-payment.html\"},{\"answer\":\"<p>You can order cheques by signing in to <a href=\\\"https://app.bnc.ca/d/checkOrder?lang=en\\\" target=\\\"_blank\\\">your online bank<\\/a>:<\\/p>\\n<ol>\\n<li>Click&nbsp;<b>Overview<\\/b>&nbsp;in the left menu.&nbsp;<\\/li>\\n<li>Select the account for which you want to order cheques.<\\/li>\\n<li>&nbsp;Select the&nbsp;<b>Options<\\/b>&nbsp;tab.<\\/li>\\n<li>Click&nbsp;<b>Order cheques.<\\/b><\\/li>\\n<li>&nbsp;Follow the instructions.<\\/li>\\n<\\/ol>\\n<p>You can also order cheques by calling us at <a href=\\\"tel:+18888356281\\\">1-888-835-6281<\\/a>.<br>\\n<\\/p>\\n\",\"question\":\"How do I order cheques?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq/comment-commander-des-cheques\",\"cleanAnswer\":\"You can order cheques by signing in to your online bank:\\n\\nClick&nbsp;Overview&nbsp;in the left menu.&nbsp;\\nSelect the account for which you want to order cheques.\\n&nbsp;Select the&nbsp;Options&nbsp;tab.\\nClick&nbsp;Order cheques.\\n&nbsp;Follow the instructions.\\n\\nYou can also order cheques by calling us at 1-888-835-6281.\\n\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq/how-to-order-cheques.html\"}],\"displayFloatingMenu\":false}"}},"resourceType":"web-sites-react/components/floating-menu","path":"/content/bnc/en/jcr:content/ws_layout_footer/footer/floating_menu","wcmmode":"disabled"}