Help centre

I’m unable to make a transfer or pay a bill. What now?

If you’re having trouble making a transaction online, here’s what you need to do:


From your web browser:


From the app:

  • Make sure to update the app to its latest version. 
  • Uninstall the app, restart your device, then reinstall the app.
  • Try signing in and making a transaction from the web browser on your device.


Still having problems? Call us at 1-888-835-6281 to reach our customer support.

Related questions

Picto of two text bubbles

Chat with our virtual assistant

Ask a question for immediate answers to your questions, available 24/7