I’m unable to make a transfer or pay a bill. What now?

If you’re having trouble making a transaction online, here’s what you need to do:

 

From your web browser:

• Delete your cookies, cached memory and close your web browser. Re-open the browser and sign in to your online bank.
• Make sure to use a compatible web browser.
• Try a different web browser or device.

 

From the app:

• Make sure to update the app to its latest version. 
• Uninstall the app, restart your device, then reinstall the app.
• Try signing in and making a transaction from the web browser on your device.

 

Still having problems? Call us at 1-888-835-6281 to reach our customer support.