Help centre
Bill payments
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How do I cancel a cheque that hasn’t been deposited yet? Cancel a cheque that hasn’t been deposited yet from your online bank. Certain fees apply. -
How do I change the order that my bills are displayed online? Change the order in which your bills are displayed in your online bank and in the National Bank app to simplify your payment history. -
How do I edit or delete an upcoming bill payment? Edit or delete an upcoming bill payment from your online bank or the National Bank app. -
How do I fix a mistake made while paying a bill online? Made a mistake while paying a bill online? Start by contacting the supplier. -
How do I pay a bill in my online bank? Organize your bill payments directly from your online bank or the app. Plan ahead to account for the 1 to 3 business days payments will take to process. -
How do I stop an upcoming pre-authorized debit? Stop an upcoming pre-authorized debit -
How to add a bill to my online bank? Need to pay a bill? Add a bill from your online bank or from the National Bank app. -
I can’t make a transfer or pay a bill. What now? Here's what you can do if you can't send a transfer or make a bill payment from your online bank.
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