Help centre

How do I stop an upcoming pre-authorized debit?

Here’s how you can stop a single or series of upcoming pre-authorized debits from your web browser:

  1. Sign in to your online bank.
  2. Click the account where the pre-authorized debit is scheduled.
  3. In the right menu, click Edit or delete an upcoming transaction.
  4. Select Stop a pre-authorized debit.
  5. Follow the instructions.

This feature is not available yet on the National Bank app.

Good to know

  • A fee of $16 to $30 may apply. Make sure you have at least this amount in your account, otherwise we won’t be able to complete your request.
  • Stopping a pre-authorized debit does not end your contract with your supplier. Contact them if you need to cancel your agreement.
  • If you stop a pre-authorized debit that is dated today, the payment may be debited from your account, but will be refunded the next business day after we process your request.
  • You can’t stop a withdrawal from National Bank or its subsidiaries. Call us at 1-888-835-6281 to discuss your options. 

Related questions

Picto of two text bubbles

Chat with our virtual assistant

Ask a question for immediate answers to your questions, available 24/7