Help Centre

How do I stop a pre-authorized debit from my online bank?

You can stop an upcoming pre-authorized debit or series of pre-authorized debits from being processed by a supplier from your online bank

  1. Find the Quick links section on the home page 
  2. Click Edit or delete an upcoming payment 
  3. Select the Pre-authorized debit option 
  4. Follow the instructions 

Note that fees apply for this banking service. 

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