Help Centre

How do I edit or cancel an upcoming money transfer?

Here’s how to edit or cancel an upcoming transfor to another person:

 

From your web browser:

  1. Sign in to your online bank.
  2. Click Overview in the menu on the left.
  3. Select the Send tab and select Pending.
  4. To modify a transfer, click on the crayon icon. To cancel a transfer, click on the garbage can icon.
  5. Follow the instructions.

 

From the app:

  1. Sign in to the National Bank app.
  2. Click My transfers in the main menu.
  3. Click See all transfers et select the transfer you’re looking for.
  4. Follow the instructions.

Related questions

Dessin de bulles de conversation

Chat with our virtual assistant 

Ask a question for immediate answers to your questions, available 24/7