Help centre
Deposits and transfers
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COVID-19: Are branch appointments continuing as usual? Interac e-Transfer® Autodeposit allows you to choose which bank account to automatically deposit transfers received by email. -
COVID-19 : How can I reduce the impact of my mortgage payment deferral? Given the current situation, our branch business hours have changed. -
COVID-19 : How to sign up for CRA direct deposit? Interac e-Transfer® Autodeposit allows you to choose which bank account to automatically deposit transfers received by email. -
COVID-19: What are the call centre business hours? Given the current situation, our branch business hours have changed. -
COVID-19: What are the modified branch business hours? Given the current situation, our branch business hours have changed. -
COVID-19 : What is included in my credit card travel insurance and what are the procedures for cancellation or to get a refund Interac e-Transfer® Autodeposit allows you to choose which bank account to automatically deposit transfers received by email. -
COVID-19: What preventative measures are in place to ensure the safety of clients and employees at a branch? Interac e-Transfer® Autodeposit allows you to choose which bank account to automatically deposit transfers received by email. -
How can I deposit cheques with the National Bank app? Forget ABMs, use the National Bank app to deposit your cheques quickly and securely. -
How can I send money to another National Bank client? Send money to a National Bank client using their account number, from your online bank or National Bank app. -
How do I activate Interac e-Transfer® Autodeposit? Activate Interac e-Transfer® Autodeposit. No more security questions needed. -
How do I activate the automatic deposit of funds received by Interac e-Transfer? Interac e-Transfer® Autodeposit allows you to choose which bank account to automatically deposit transfers received by email. -
How do I add a recipient for a transfer? Add a recipient for your Interac e-Transfer® or for transfers to other National Bank clients. -
How do I cancel an Interac e-Transfer? Need to cancel and Interac e-Transfer®? You can as long as it’s still pending and hasn’t been accepted by the recipient. Certain fees apply. -
How do I edit or cancel an upcoming money transfer? You can edit or cancel your money transfer as long as it hasn’t been accepted by the recipient. Here’s how. -
How do I get a copy of a cheque I made? Need a copy of the cheque you made? Get it from your online bank or from the National Bank app. -
How do I know if I’ve received my government payment with direct deposit? Verify that you received your government payment with direct deposit by following these steps, and be sure to protect yourself from fraud. -
How do I make an Interac e-Transfer? Send money by Interac e-Transfer® by text or email. It’s simple, practical and safe. -
How do I modify or cancel government payments with direct deposit? Here’s the contact information you need to modify or cancel your government payment with direct deposit. -
How do I send an international transfer? Send an international transfer to more than 20 countries from your online bank or from the National Bank app. -
How do I send a transfer to another financial institution? Send money to another financial institution using Interac e-Transfer®, from your online bank or from the National Bank app. -
How do I send money to my Natbank account? Here's how to transfer money online to your Natbank account from your National Bank one. -
How to sign up for government payments with direct deposit? Want to enroll in CRA and Revenu Québec direct deposits? Here’s how. -
How will my recipient know I sent them a transfer? Your recipient will receive a text or email notification when you send them a transfer. -
I received a request for funds by Interac e-Transfer. What now? Interac e-Transfer® money requests allow a recipient to send you a notice requesting payment by transfer. Here's how to accept it. -
Is the registering for the government’s direct deposit secure? The short answer: yes. Learn more about how we manage and protect your personal information. -
My Interac e-Transfer hasn’t been claimed. Why not? Someone hasn’t accepted the Interac® e-Transfer you sent them? Learn why and how to get your money back. -
My international transfer didn’t work. Why? Your international transfer didn’t work? Find out why and contact us for more help. -
What are the fees for sending a transfer? Here are the fees that you may pay when you send a transfer from your online bank or from the National Bank app. -
What do I do when you don’t recognize a government direct deposit? If you’ve received a government payment that wasn’t meant for you, you must report it. Here are the steps to notify the government or to cancel the payment. -
What do I need to enroll for direct deposits? Need help registering to receive government payments with direct deposit? Here’s what you’ll need. -
What government payments are eligible for direct deposit? Here are the main government payments eligible for direct deposit. -
What information do I need to provide to receive an international transfer? Consult the list of information to provide to the sender to receive an international transfer directly to your account. -
What is the maximum amount I can send per transfer? The maximum limit for a Interac® e-Transfer or a transfer between National Bank clients is $3,000 a day, regardless of the number of transfers sent. -
Why is part of my deposit is frozen? Part of your deposits are frozen for 1 to 5 business days when you deposit a cheque via the National Bank app or at an ABM. Click here to learn more.
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