Help Centre
Deposits and transfers
-
Can I transfer money to an account at another bank? Send money to someone with an account at another financial institution with the Interac e-Transfer®. -
Can I use Interac e-Transfers to send money to another financial institution? Discover if you can use Interac e-Transfers to send money to someone at another financial institution. -
COVID-19: Are branch appointments continuing as usual? Interac e-Transfer® Autodeposit allows you to choose which bank account to automatically deposit transfers received by email. -
COVID-19 : How can I reduce the impact of my mortgage payment deferral? Given the current situation, our branch business hours have changed. -
COVID-19 : How to sign up for CRA direct deposit? Interac e-Transfer® Autodeposit allows you to choose which bank account to automatically deposit transfers received by email. -
COVID-19: What are the call centre business hours? Given the current situation, our branch business hours have changed. -
COVID-19: What are the modified branch business hours? Given the current situation, our branch business hours have changed. -
COVID-19 : What is included in my credit card travel insurance and what are the procedures for cancellation or to get a refund Interac e-Transfer® Autodeposit allows you to choose which bank account to automatically deposit transfers received by email. -
COVID-19: What preventative measures are in place to ensure the safety of clients and employees at a branch? Interac e-Transfer® Autodeposit allows you to choose which bank account to automatically deposit transfers received by email. -
Does the person to whom I send money need to be registered with the online services of their bank? Does the person to whom I send money need to be registered with the online services of their bank? -
How can I deposit cheques using my mobile device? Given the current situation, our branch business hours have changed. -
How can I see my archived cheque images? Learn how to see the archived cheque images. -
How can I send money to another National Bank client? How to send money to another National Bank client -
How do I activate the automatic deposit of funds received by Interac e-Transfer? Interac e-Transfer® Autodeposit allows you to choose which bank account to automatically deposit transfers received by email. -
How do I activate the automatic deposit of funds received by Interac e-Transfer? Interac e-Transfer® Autodeposit allows you to choose which bank account to automatically deposit transfers received by email. -
How do I cancel an Interac e-Transfer? Some rules apply to cancel a transfer, see which ones. -
How do I edit or delete an upcoming Interac e-Transfer® from my online bank? Learn how to edit or delete an upcoming Interac® e-Transfer from your online bank. -
How do I edit or delete an upcoming money transfer to another National Bank client from my online bank? Learn how to edit or delete an upcoming money transfer to another National Bank client from your online bank. -
How do I know if I’ve received my government payment with direct deposit? Verify that you received your government payment with direct deposit by following these steps, and be sure to protect yourself from fraud. -
How do I make an Interac e-Transfer? Learn how to make an Interac e-Transfer® -
How do I modify or cancel government payments with direct deposit? Here’s the contact information you need to modify or cancel your government payment with direct deposit. -
How do I send an international transfer? Learn how to send a transfer to someone in another country. -
How do I transfer funds with the National Bank mobile app using my phone? Follow the steps to transfer funds with the National Bank mobile app -
How do I transfer funds with the National Bank mobile app using my tablet? Follow the steps to transfer funds with the National Bank mobile app -
How to sign up for government payments with direct deposit? Want to enroll in CRA and Revenu Québec direct deposits? Here’s how. -
I received a request for funds by Interac e-Transfer. What now? Interac e-Transfer® money requests allow a recipient to send you a notice requesting payment by transfer. Here's how to accept it. -
Is there a fee to send money? Fees for Interac e-Transfer and International transfers by Mastercard and Interac -
Is the registering for the government’s direct deposit secure? The short answer: yes. Learn more about how we manage and protect your personal information. -
My Interac e-Transfer hasn't been claimed. Why? Find out why your Interac transfer was not claimed. Several reasons can explain this situation. -
My international transfers via Mastercard and Interac didn't work. Why? Learn why your international transfers via Mastercard and Interac didn't work. -
What do I do when you don’t recognize a government direct deposit? If you’ve received a government payment that wasn’t meant for you, you must report it. Here are the steps to notify the government or to cancel the payment. -
What do I need to enroll for direct deposits? Need help registering to receive government payments with direct deposit? Here’s what you’ll need. -
What government payments are eligible for direct deposit? Here are the main government payments eligible for direct deposit. -
What information do I need to add a transfer recipient? Learn more about required recipient information to send a transfer -
What is the maximum amount for transfers? Know the maximum limit for money transfers -
When I deposit a cheque at an ABM, I can only access a portion of the funds. Why? When you deposit a cheque at the counter, only a portion of the funds are available. -
Will the recipient receive a notification about the transfer? Learn more about notifications for money transfers
Learn how to use your online bank
Découvrez étape par étape comment faire vos transactions en ligne.one step at a time.
Chat with our virtual assistant
Ask a question for immediate answers to your questions, available 24/7