Help centre

Why hasn’t my Interac e-Transfer hasn’t been accepted yet?

Here are a few reasons why your Interac e-Transfer® hasn’t been accepted yet or didn’t work:

  • Authentication failure: The recipient failed to correctly answer the security question within the permitted number of tries.
  • Transfer declined: The recipient declined the transfer.
  • Transfer expired: The recipient failed to accept the transfer before the expiry date.
  • Incorrect contact information: The recipient's email address or cell phone number was entered incorrect.
  • Technical issue: A technical problem prevented the recipient from receiving a notification.


If your transfer hasn’t been claimed before the expiry date, you’ll receive a email or text notification. You’ll be able to cancel the transfer if you wish.


How to cancel a Interac e-Transfer® that hasn’t been claimed from your online bank or from the app.

® Interac e-Transfer and Interac are registered trademarks of Interac Inc. used under license.

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