Help Centre

My Interac e-Transfer hasn't been claimed. Why?

Your transfer could go unclaimed for the following reasons:

·       Failure to answer the security question: The recipient fails to correctly answer the security question within the permitted number of tries.

·       Transfer declined: The recipient declines the transfer.

·       Transfer expired: The recipient fails to accept the transfer before the expiry date.

·       Incorrect contact information: The recipient's email address or cell phone number is incorrect.

·       Technical issue: A technical problem is preventing the recipient from seeing a notification.

You'll receive a notification by email or text message if your transfer is not claimed and you'll have the option of cancelling it.


Legal disclaimers

®The Interac and Interac e-Transfer are registered trademarks of Interac Corp. Used under licence.

Related questions

Dessin de bulles de conversation

Chat with our virtual assistant 

Ask a question for immediate answers to your questions, available 24/7