Help Centre
How the card works
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How does my credit card work? Learn more about how your National Bank credit card works and our tips for using it well. -
How do I apply for a credit card? Here's how to apply for a credit card with National Bank for clients or non-clients by following the online application process. -
How do I cancel my credit card? Want to cancel your credit card? Let us first find a solution and make sure you’re satisfied with our products and services. -
How do I get a joint credit card? Get a joint credit card by filling out the form or by calling us at 1-888-622-2783 -
How do I get a PIN for my new credit card? You will receive your new credit card and PIN in two separate envelopes. You will then be able to change it at an ABM, if you wish. -
I haven't received my new credit card. What do I do now? Contact us at 1-888-622-2783 if you have not received your new National Bank credit card within 10 business days. -
My credit card is expiring. What do I do now? If your credit card is about to expire, you will receive your new card automatically before your current card expires. -
What do I do if I forgot my National Bank Mastercard credit card’s PIN? Learn how to get a new credit card PIN. -
What do I do if I have a positive credit balance on my credit card? Have a positive balance on your credit card? Find out what it is and how to use it. -
Where can I find my credit card agreement? You can get a copy of your National Bank credit card agreement by downloading it in PDF format. -
Where can I find my credit card insurance documents? Here's where to find your National Bank credit card insurance documents, such as summaries and certificates. -
Where can I find my credit card number? Need to make a purchase? Here's where to find your card number, expiration date and three-digit security code. -
Which credit cards offer low interest rates? Looking for a credit card with a low interest rate? Discover our Syncro Mastercard from National Bank and take advantage of a low interest rate.
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