Help centre

How do I open a secure email?

When it comes to sending you an email containing confidential information, National Bank uses the Microsoft sensitivity label feature.

To open a secure email:

  • Open the email and click on Read the message.
  • Click Sign in with a one-time verification code.  
  • You’ll receive your one-time verification code in another email.
  • Enter the one-time verification code and click Continue

Good to know:

  • You can also sign in directly with your Gmail, Hotmail or Yahoo account to access the email without using the one-time verification code. 
  • If you use another email service, you'll need to sign in with the code. 

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