Help centre
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Privacy and fraud
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How can I help protect myself from fraud while travelling? Check out our tips to help you prevent fraud attempts while travelling. -
How can I stay up to date with the latest fraud prevention tips? Check out our various resources to keep up to date with the latest fraud prevention tips. -
How do I identify fraudulent transactions and activities? Learn how to identify and report suspicious behaviour in your account. -
How do I manage, activate or deactivate my alerts? Here’s how to manage, activate or deactivate your balance and credit alerts from your online bank or the National Bank app. -
How do I open a secure email? Here’s how to open a secure email from National Bank with a one-time verification code from the sensitivity label protection solution. -
How do I report fraud or identity theft? Have you had your identity stolen? Call us at 1-888-835-6281 to secure your banking information. -
How do I unlock my credit file? To unlock a frozen credit report, you'll need to contact Equifax or TransUnion for assistance. -
How to avoid frauds and scams Protect yourself against fraud with our tips and prevention programs available to help you. -
How will you use my personal information? Discover how we use your personal information, as part of our privacy policy. -
I received a text or email from National Bank. Could it be a scam? Learn how to check if the email or text you received from National Bank is a scam or not. Never click the links in these messages. -
I’m a victim of a phishing attack. What now? Victim of phishing? Call us immediately at 1-888-835-6281 to secure your banking information. -
I’m a victim of ransomware. What now? Victim of ransomware? Call us immediately at 1-888-835-6281 to secure your banking information. -
What are the privacy settings and how do I change them? We’ve added two additional privacy settings to protect your personal information. Find out what they are and how to change them. -
What can help me detect a phishing email? Learn how to detect whether an email you've been sent may be a phishing attempt. -
What is impersonation fraud? Find out what impersonation fraud is to better protect yourself from it. -
What is the CRS-FATCA regulation? Discover the CRS-FATCA regulation, how it affects you, what it means to self-certify your residence and how National Bank works to protect your information. -
Why does National Bank ask to accept or refuse the use of cookies? Learn more about the window that asks you to accept, refuse or customize the use of cookies and technologies when you visit our websites and the National Bank app. -
Why does National Bank have a new Privacy Policy when the law isn’t fully implemented yet? Learn more about our new Privacy Policy, and why it’s been implemented before the law is fully applied. -
Will my credit score be affected if my locked file is accessed? Viewing your credit report while it is locked has no impact on your score.
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