Help Centre
Privacy and fraud
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How do I manage, activate or deactivate my alerts? Here’s how to manage, activate or deactivate your balance and credit alerts from your online bank or the National Bank app. -
How do I open a secure email? Here’s how to open a secure email from National Bank with a one-time verification code from the sensitivity label protection solution. -
How to avoid frauds and scams Protect yourself against fraud with our tips and prevention programs available to help you. -
How will you use my personal information? Discover how we use your personal information, as part of our privacy policy. -
I received a text or email from National Bank. Could it be a scam? Learn how to check if the email or text you received from National Bank is a scam or not. Never click the links in these messages. -
I’m a victim of a phishing attack. What now? Victim of phishing? Call us immediately at 1-888-835-6281 to secure your banking information. -
I’m a victim of ransomware. What now? Victim of ransomware? Call us immediately at 1-888-835-6281 to secure your banking information. -
I’ve had my identity stolen. What now? Have you had your identity stolen? Call us at 1-888-835-6281 to secure your banking information. -
What are the privacy settings and how do I change them? We’ve added two additional privacy settings to protect your personal information. Find out what they are and how to change them. -
Why does National Bank have a new Privacy Policy when the law isn’t fully implemented yet? Learn more about our new Privacy Policy, and why it’s been implemented before the law is fully applied.
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