Help centre
Privacy and fraud
-
How do I manage, activate or deactivate my alerts? Here’s how to manage, activate or deactivate your balance and credit alerts from your online bank or the National Bank app. -
How do I open a secure email? Here’s how to open a secure email from National Bank with a one-time verification code from the sensitivity label protection solution. -
How do I unlock my credit file? To unlock a frozen credit report, you'll need to contact Equifax or TransUnion for assistance. -
How to avoid frauds and scams Protect yourself against fraud with our tips and prevention programs available to help you. -
How will you use my personal information? Discover how we use your personal information, as part of our privacy policy. -
I received a text or email from National Bank. Could it be a scam? Learn how to check if the email or text you received from National Bank is a scam or not. Never click the links in these messages. -
I’m a victim of a phishing attack. What now? Victim of phishing? Call us immediately at 1-888-835-6281 to secure your banking information. -
I’m a victim of ransomware. What now? Victim of ransomware? Call us immediately at 1-888-835-6281 to secure your banking information. -
I’ve had my identity stolen. What now? Have you had your identity stolen? Call us at 1-888-835-6281 to secure your banking information. -
What are the privacy settings and how do I change them? We’ve added two additional privacy settings to protect your personal information. Find out what they are and how to change them. -
What is the CRS-FATCA regulation? Discover the CRS-FATCA regulation, how it affects you, what it means to self-certify your residence and how National Bank works to protect your information. -
Why does National Bank have a new Privacy Policy when the law isn’t fully implemented yet? Learn more about our new Privacy Policy, and why it’s been implemented before the law is fully applied. -
Will my credit score be affected if my locked file is accessed? Viewing your credit report while it is locked has no impact on your score.
Learn how to use your online bank
Discover our step-by-step demos to fully benefit from our digital features.
Chat with our virtual assistant
Ask a question for immediate answers to your questions, available 24/7