Monitor your account regularly for any suspicious activity.
Signs of suspicious activity may include, but are not limited to:
If you spot any suspicious activity or unauthorized transactions, take the following steps immediately:
Email and text message scams
Did you receive a text message or email prompting you to click on a link? Carefully review the sender’s information before clicking on anything, and remember to not provide any personal information.
National Bank will never use this method to request confidential information such as your password.
If you received such a message but didn’t click on the link, ignore and delete it. If you’re a National Bank client and clicked on the link or provided your personal information, please contact us immediately at 1-888-835-6281 to secure your account.
Our advisors are at your service 7 days a week from 6 a.m. to midnight (ET).
If you receive a message that claims to be from National Bank, but appears fraudulent, don't click on any links. Instead, immediately forward the message to telnat.securite@bnc.ca.
False representative scam (impersonation over the phone)
When you receive a call from National Bank, we'll never ask you for
any information that we already have.
Here are a few tips to follow if you receive a call from National
Bank that seems suspicious (speaking quickly, persistent demands,
etc.):
To avoid fraud, be aware that phishing emails, text messages, fake news on social media and other fraudulent calls are on the rise. Consult our page Fraud prevention to learn more.
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