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What can help me detect a phishing email?

Phishing attempts are common, and it's important to learn how to detect them. First, National Bank will never ask you for your password, unique validation code, or other personal information by email. We'll also never ask you to connect to your online bank via a link or file included in an email.

Phishing emails often contain one or more of these elements:

  • They imitate the communications of a trustworthy business.
  • They contain spelling, grammatical, and typographical mistakes.
  • They have clickable links or attachments.
  • The address to reply to them is completely different from that of the sender.
  • If you receive an unsolicited email from National Bank that looks like a phishing attempt, please forward it to or call us at 514-394-5555 or 1-888-835-6281.

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