Help centre
Sign in to my online bank
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Can I access different online services using only one sign-in partner? With the Interac® sign-in service, you can access different online services with only one sign-in partner. -
Can I change my sign-in partner? Yes, you can change your sign-in partner at any time with the Interac® sign-in service. Simply click the "Switch my sign-in partner" link and follow the instructions. -
Can I use more than one sign-in partner? With the Interac® sign-in service, you can add as many sign-in partners as you like, including your National Bank sign-in. -
Do I have to use the Interac® sign-in service to access participating online services? You don't have to use the Interac® sign-in service to access participating online services. You can use the username and password you created for that service. -
How can I learn to use my online bank? Become an online banking expert with our many available tools like demos, FAQs and virtual assistant. -
How do I create a profile in my online bank? Create your online bank profile in 4 easy steps and manage your finances from your web browser. -
How do I get more details about a transaction? Need more info on a transaction? Find all the details you need from your online bank. -
How is my personal information protected? When you use the Interac® sign-in service, you're assigned a random number. Your personal information will never be shared. -
How to change my address or personal information? In the middle of a move? Got a new phone? Change your address and update your personal information in just 3 easy steps. -
How to download the app Here’s how to download the National Bank app on your phone or tablet to easily manage your finances from anywhere. -
Is it safe to use my bank sign in information to connect to online services? Use your National Bank sign-in information to securely connect to various online services. National Bank is here to protect you. -
Is my sign-in information still valid if I change cards? Yes, but here’s what to do in case you’re having trouble signing in after changing your debit card. -
I’m having trouble signing in to my online bank. What can I do? Having trouble signing in to your online bank? Here’s what you can do from your web browser or from the National Bank app. -
My account has been blocked. What now? Here's what to do if the access to your online bank has been blocked after entering the wrong password or verification code. -
What are the advantages of the Interac® sign-in service? The Interac® sign-in service helps you save time and eliminates the need to create and manage new usernames and passwords. -
What is the Interac sign-in service? The Interac® sign-in service allows you to connect to different secure sites using your National Bank sign-in information. -
What’s the difference between the app and your online bank? Compare the available features and options in your online bank and the National Bank app. -
Which web browsers can I use to access my online bank? Having technical difficulties? Make sure you’re signing into your online bank with a compatible web browser. -
Why was I signed out of my online session? You will be automatically signed out of your session after 15 minutes of inactivity. You’ll have to sign in again.
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