How do I make or manage a payment to another provider?

To make a payment to a private service supplier using online banking for business, you must first ensure that you have:
 

• Access to Payments in your permissions.
• The supplier or beneficiary to be paid in your list.
   

To make a payment to a private service provider :

1. Sign in to online banking for business.
2. In the left menu under Transfers of funds, click Payments.
3. Select the account from which you want to make a payment.
4. Select the provider to be paid.
5. Select the payment date. Note that you can schedule recurring payments.
6. Enter the information in the table with the amount to be paid. You can also enter the reference number, bill date, discount, and description. This information is optional.
7. Click Continue.
8. Check the verification and confirmation box.
9. Click Confirm.
    

To view, modify or delete a payment to a private service supplier :

1. Sign in to online banking for business.
2. In the left menu under Accounts and transactions, click Transaction updates.
3. Select Payments from the Transaction update dropdown menu.
   • To view the payment, click on the provider’s name.
   • To modify the payment, click Edit to the right of the provider’s name. 
   • To delete the payment, click Delete to the right of the provider’s name.
4. Click Confirm.
    

Good to know

• To prevent fraud, we're strengthening your security. We set up a 24-hour delay period before you can make a transaction after adding or modifying a biller. This only applies if your company requires one approval for this type of transaction.
• You can only edit or delete a payment to be signed or pending (post-dated) until 11:59 p.m. (ET) on the day before the due date.
• To find out more about pending payments, see How do I approve pending transactions.
• No payment can be made to a supplier who has been added or modified.
• Payments signed on the weekend, on a public holiday or after 3 p.m. (ET) on a business day are registered the next business day.
• Only one transaction per statement will appear in your account statement, even if you make several transactions during the same transaction.
• You can pay several bills in the same payment. The total amount will be withdrawn from your account on the payment date.
• Allow 2 to 3 hours between the final signature of a payment and the debit to your account. This rule does not apply to post-dated payments. The time taken to receive your payment may vary depending on your supplier's bank.