Before requesting to remove an administrator, make sure that:

• The details of the administrators and the registrar of businesses reflect your current business structure.
• You are an authorized person and have signed the corporate banking services convention, which applies to all entities in your business group
• If the request pertains to the last remaining authorized signatory, a new administrator must be named, approved, and verified before the signatory is removed.

How do I request the removal of an administrator?

To request the removal of an administrator from your business, you must:

1. Make an appointment with one of our specialists

1. Reach out to your account manager to schedule an appointment with them.
2. Contact our call centre if you don’t have an account manager.

2. Fill out the request form

During your appointment, you will fill out a form with the help of a specialist. Before your appointment, make sure that:

• You have the corporate banking services convention with you.
• Any required changes to your province’s business registrar have been made.

3. Become verified and approved

The form containing the information collected over the phone will be sent to you to sign.

Our team will proceed with the required verifications as soon as your signed form is received.

Good to know

• The expected response time to your request for an appointment is within 1 business day.
• The expected processing time for your completed application is 2 to 3 business days after any required signatures are received. If multiple signatures are required, the delay will begin after the last signature is received.
• Consult our How do I add an administrator to my business? guide if your removal of an administrator will be followed by the addition of a new administrator.