Help centre
What do I do when you don’t recognize a government direct deposit?
Don’t recognize a government payment received via direct deposit? Contact the government to confirm whether it was intended for you or not:
- Contact the Receiver General, 1-800-593-1666.
- Contact the ministry or department that sent you the payment. Get their contact information on the Government of Canada website, or by calling 1-800-622-6232.
If the payment wasn’t meant for you, send us an
email, or call us at 1-888-835-6281
to cancel it.
Related questions
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COVID-19: Are branch appointments continuing as usual? Interac e-Transfer® Autodeposit allows you to choose which bank account to automatically deposit transfers received by email. -
COVID-19 : How can I reduce the impact of my mortgage payment deferral? Given the current situation, our branch business hours have changed. -
COVID-19 : How to sign up for CRA direct deposit? Interac e-Transfer® Autodeposit allows you to choose which bank account to automatically deposit transfers received by email. -
COVID-19: What are the call centre business hours? Given the current situation, our branch business hours have changed. -
COVID-19: What are the modified branch business hours? Given the current situation, our branch business hours have changed.
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