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My international transfer didn’t work. Why?

Here are a few reasons that your international transfer didn’t work:

  • Transfer declined: The recipient's financial institution declined the transfer.
  • Exchange rate expired: The exchange rate applied when you authorized the transfer is no longer valid.
  • Currency not accepted: The currency of the transfer is not accepted.
  • Transfer amount too high: The transfer amount exceeds the authorized limit ($10,000 per transaction, $70,000 per week or $125,000 per month).
  • Transfer limit exceeded: You've reached your maximum number of transfers.
  • Incorrect IBAN: The IBAN entered is invalid.
  • Technical issue: A technical problem is preventing the transfer.


Need helping making a transfer?

Email or call us at 1-888-835-6281 for more help.

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