Help Centre

My international transfers via Mastercard and Interac didn't work. Why?

Your international transfer may fail for a number of reasons:

·       Transfer declined: The recipient's financial institution declines the transfer.

·       Exchange rate expired: The exchange rate applied when you authorized the transfer is no longer valid.

·       Currency not accepted: The currency the transfer is in is not accepted.

·       Transfer amount too high: The transfer amount exceeds the authorized limit ($10,000 per transaction, $70,000 per week or $125,000 per month).

·       Transfer limit exceeded: You've reached your maximum number of transfers.

·       Incorrect IBAN: The IBAN entered is invalid.

·       Technical issue: A technical problem is preventing the transfer.

Legal disclaimers

®The Interac and Interac e-Transfer are registered trademarks of Interac Corp. Used under licence.

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