Help centre
Use the search bar to write keywords without giving out any of your personal information.
How the account works
-
Can I make online transactions from my external accounts? You cannot make transactions from your external accounts, but you can view your account balance and transaction history. -
Difference between a trust and an in-trust account Learn the differences between a trust and in-trust account. -
How can I add an account from another bank to my online bank? Add external accounts held at other financial institutions to your online bank and get the full view of your finances. -
How can I authorize someone else to manage my account? Authorize someone to manage your account by giving them power of attorney at one of our branches. -
How can I cancel my bank account package? Contact us to cancel the banking package on your chequing account, if you have reduced your usage. -
How can I change a transaction category? Is your transaction not appearing in the right category? Edit it by organizing your expenses from your online bank. -
Privacy and fraud Privacy and fraud -
How do I access my online bank after I open my account online? Did you open an account online? Get access to your online bank using your debit card number and expiration date. -
How do I add or modify a banking package to my account? Are your banking needs changing? Add or modify your banking package to match what’s essential to you. -
How do I close my account? Want to close your account? Give us a chance to work with you and find a solution to help you be satisfied with our products and services. -
How do I edit or delete an upcoming transfer between my accounts? Need to edit or delete an upcoming transfer between accounts? Here’s how to do it quickly and easily. -
How do I get a specimen cheque? Quickly obtain a specimen cheque for your account to set up direct debits or deposits, or deposit your salary. -
How do I manage my account display? Edit which accounts are displayed on your online bank, hide the ones you don’t want to see and facilitate your online financial experience. -
How do I open a chequing account online? It takes less than 5 minutes to open a chequing account that fits your needs online. -
How do I open a joint account? Open a joint account to manage your joint savings and expenses. Make an appointment with one of our experts to learn more. -
How do I open an account for my child? Open an account for your child at one of our branches and let one of our experts help you find the best option. -
How do I open an account if I’m new to Canada? New to Canada? Opening an account is quick and easy. Enjoy a chequing account with no fixed monthly fee for up to 3 years and no commitment. -
How do I open a savings account? Ready to start saving? Open a High Interest Savings Account online today and start saving for the things that really matter. -
How do I open a student account? Open a student account and take advantage of our exclusive offers based on your area of study. -
How do I order cheques? Here’s how to order cheques from your online bank for your National Bank account. -
How do I order foreign currency for my trip? Order foreign currency online for your next trip. Choose from the 8 different currencies offered and get them two weeks before you leave. -
How do I request a balance transfer to my credit card? Request a balance transfer to your National Bank credit card from your online bank to pay off your other cards. -
How do I view my bank statement online? View and download your bank statements from your online bank or from the National Bank app. -
How much can I withdraw from an ABM? Find out what your withdrawal limit is in your online bank or in the National Bank app. -
How to activate my new credit card? Activate your new National Bank credit card in the National Bank app or from your online bank. -
How to open a business account? Take advantage of our exclusive offers for professionals working in healthcare, law, business, administration, architechture, engineering, education and finance. -
Is the money in my account protected? Learn more about how your money is protected by the CDIC. -
Is the online identity confirmation process secure? Yes, the online identity verification process is secure when you open a bank account or register for one of our credit cards on our website. -
My account isn’t showing up in my online bank? What do I do? Here’s what to do if your account isn’t showing up in your online bank or in the National Bank app. -
Trust account Trust accounts are operated by liberal professionals, such as lawyers and notaries. Here’s how they can be used. -
What are the terms and conditions of my account? Have questions about the conditions of use for your bank account? You can find the information you’re looking for right here. -
What’s the best bank account for me? Need to find the bank account that best fits your needs? Compare our different account and get expert advice from our team of advisors. -
What’s the difference between a chequing and savings account? Discover the difference between a chequing and savings account. Make the right choice for your needs and take advantage of our experts’ advice. -
Where can I find my account number? Find your account number in just two clicks on your online bank or in the National Bank app. -
Which banking packages offer unlimited transactions? Our banking packages The Connected and The Total offer unlimited transactions. Sign up to one of these packages today. -
Which transactions can I make online? Manage your finances and make your daily transactions online at any time from your online bank or National bank app. -
Why am I receiving alerts about my National Bank credit card? Get alerts about your National Bank credit card and stay up to date about your finances. Avoid fees and late payments. -
Why am I receiving email alerts about my bank account? Receive email alerts for your bank account when your balance falls below $100 or the pre-determined amount of your choosing. Keep an eye on your finances and avoid fees. -
Why doesn’t my transaction appear on the right date? If your transaction is made after 9:00 p.m. ET, on a weekend or during a holiday, it will not appear on the correct date, and will be dated the next business day. -
Why do I need my phone to verify my identity online? You need to use your phone to verify your identity online when you open a bank account or get one of our credit cards.
Learn how to use your online bank
Discover our step-by-step demos to fully benefit from our digital features.
Chat with our virtual assistant
Ask a question for immediate answers to your questions, available 24/7