Help Centre
How the account works
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Can I authorize someone else to manage my account? Designate a family member to manage your bank accounts. -
Can I do my banking online whenever I want? Will transactions be processed right away? Perform transactions whenever you want through your online bank and the National Bank app. -
Can I open an account for my child or a minor in my care? Open a bank account for your child to help them develop good financial habits. -
Can I order foreign currency online? Learn how to order foreign currency online. -
How can I add an account from another bank to my online bank? Learn how to add an account from another bank. -
How can I add, change or cancel a banking package? You can add, change or cancel a banking package by clicking either Choose a package -
How can I change a transaction category? Click a transaction to open the details and select a category -
How can I change my accounts at the top of Overview or My accounts summary page? These are the most frequently used accounts, so unfortunately, they cannot be changed. -
How can I get a specimen cheque in my online bank? Find out how to get a specimen cheque from your online bank. -
How can I make a balance transfer in my online bank? Sign in to your online bank to request a balance transfer -
How can I take advantage of the 50% off pricing on SECURIZONE® products? See how you can sign up for SECURIZONE® -
How do I add a banking package to my account? Change your banking package in just a few clicks by signing in to your online bank. -
How do I decide which account is right for me? Discover our different bank accounts to choose the one that’s right for you. -
How do I edit or delete an upcoming transfer between accounts from my online bank? Learn how to edit or delete an upcoming transfer between accounts from your online bank. -
How do I view my bank statement? The account statement is a document that summarizes all your financial transactions -
How do joint accounts work? You can open a joint account for shared expenses such as groceries and mortgage -
How often is my account information updated? Updates vary according to account type. Most are updated every time you sign into your online bank. -
I can’t find a transaction. What should I do? From the Overview, click See more in the My transactions section. -
Is the money in my account safe? Find out why the money you deposit in your National Bank accounts are protected. -
Is there a fee for sending money? Fees for transfers -
What details are in a transaction and how can I access them? Click a transaction to open the details. You’ll find the following information -
What is cheque imaging? This feature lets you view and download both sides of CAD and USD cheques -
What is the difference between a chequing and savings account? Discover the differences between a chequing and a savings account. -
What terms and conditions apply to my account? To learn more about the regulations that apply to your accounts, simply download our brochure. -
What type of information can I access if I add an external account to my online bank? Available information from your accounts at other financial institutions -
Where can I find my account overview in my online bank? Learn how to view the balance sheet of your accounts -
Which account includes unlimited online and mobile transactions? Unlimited online and mobile transactions -
Which transactions can I perform online or through the app? Find out all the transactions you can perform through your online bank and the National Bank app. -
Will the balance on my accounts be updated automatically? The balances shown online for your National Bank accounts, Mastercard...
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