Can I authorize someone else to manage my account? Designate a family member to manage your bank accounts.
Can I do my banking online whenever I want? Will transactions be processed right away? Perform transactions whenever you want through your online bank and the National Bank app.
Can I open an account for my child or a minor in my care? Open a bank account for your child to help them develop good financial habits.
How can I add, change or cancel a banking package? You can add, change or cancel a banking package by clicking either Choose a package
How can I add an account from another bank to my online bank? Learn how to add an account from another bank.
How can I change a transaction category? Click a transaction to open the details and select a category
How can I change my accounts at the top of Overview or My accounts summary page? These are the most frequently used accounts, so unfortunately, they cannot be changed.
How can I get a specimen cheque in my online bank? Find out how to get a specimen cheque from your online bank.
How can I make a balance transfer in my online bank? Sign in to your online bank to request a balance transfer
How can I take advantage of the 50% off pricing on SECURIZONE® products? See how you can sign up for SECURIZONE®
How do I access my online bank after I open my account online? Here’s how to activate your online bank if you’ve already opened an online account.
How do I add a banking package to my account? Change your banking package in just a few clicks by signing in to your online bank.
How do I close my National Bank account? To close your account with National Bank, you must go to one of our branches.
How do I decide which account is right for me? Discover our different bank accounts to choose the one that’s right for you.
How do I edit or delete an upcoming transfer between accounts from my online bank? Learn how to edit or delete an upcoming transfer between accounts from your online bank.
How do I view my bank statement? The account statement is a document that summarizes all your financial transactions
How do joint accounts work? You can open a joint account for shared expenses such as groceries and mortgage
How often is my account information updated? Updates vary according to account type. Most are updated every time you sign into your online bank.
How to open a business account Here’s how to open a business account and take advantage of our exclusive offers.
How to open an account if you’re new to Canada Are you new to Canada? Here’s how to quickly open an account online.
How to open a student account Here’s how to open a student account and take advantage of our exclusive offers to help simply your finances.
I can’t find a transaction. What should I do? From the Overview, click See more in the My transactions section.
Is the money in my account safe? Find out why the money you deposit in your National Bank accounts are protected.
What details are in a transaction and how can I access them? Click a transaction to open the details. You’ll find the following information
What is the difference between a chequing and savings account? Discover the differences between a chequing and a savings account.
What terms and conditions apply to my account? To learn more about the regulations that apply to your accounts, simply download our brochure.
What type of information can I access if I add an external account to my online bank? Available information from your accounts at other financial institutions
Where can I find my account overview in my online bank? Learn how to view the balance sheet of your accounts
Which account includes unlimited online and mobile transactions? Unlimited online and mobile transactions
Which transactions can I perform online or through the app? Find out all the transactions you can perform through your online bank and the National Bank app.
Will the balance on my accounts be updated automatically? The balances shown online for your National Bank accounts, Mastercard...