Help centre
COVID-19: What are the call centre business hours?
Our call centre business hours are as follows:
- For mortgage or personal loan questions, you can reach us Monday to Friday from 8 a.m. to 9 p.m. (ET) and Saturday and Sunday from 9 a.m. to 5 p.m. (ET).
- For all other questions, you can reach us Monday to Friday from 7 a.m. to 10 p.m. (ET) and Saturday and Sunday from 8 a.m. to 8 p.m. (ET).
Please note that due to the pandemic, our phone wait times are longer than usual.
Find out how to reach us faster for answers to your questions.
Legal disclaimers
®Interac e-Transfer and Interac are registered trademarks of Interac Corp. used under license
Related questions
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COVID-19: Are branch appointments continuing as usual? Interac e-Transfer® Autodeposit allows you to choose which bank account to automatically deposit transfers received by email. -
COVID-19 : How can I reduce the impact of my mortgage payment deferral? Given the current situation, our branch business hours have changed. -
COVID-19 : How to sign up for CRA direct deposit? Interac e-Transfer® Autodeposit allows you to choose which bank account to automatically deposit transfers received by email. -
COVID-19: What are the call centre business hours? Given the current situation, our branch business hours have changed. -
COVID-19: What are the modified branch business hours? Given the current situation, our branch business hours have changed.
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